Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support across sites in Gloucester and Beverly, MA. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving user issues, supporting desktop and mobile environments, and serving as a dependable local IT resource. The role offers a mix of front-line troubleshooting, device support, and collaboration with broader technology teams when advanced escalation is needed.


Responsibilities:

• Deliver day-to-day technical assistance for end users, resolving hardware, software, and access issues in a timely manner.

• Act as the primary on-site IT contact for assigned locations while coordinating escalations with remote infrastructure and support teams when necessary.

• Troubleshoot Windows-based desktops, laptops, and mobile devices, including account access, application performance, and connectivity concerns.