Help Desk Technician

Location: Milwaukee, WI

Position Summary

The Help Desk Technician serves as the first point of contact for technical support requests and is responsible for diagnosing, troubleshooting, resolving, and escalating hardware, software, and application issues. This role ensures timely and effective support services that minimize business disruption and maximize user productivity.

Key Responsibilities

• Respond to service requests, incidents, and technical support inquiries.


• Install, configure, upgrade, and maintain desktop software and applications.


• Troubleshoot operating system, application, and hardware issues.


• Document incidents, resolutions, and support activities within ticketing systems.


• Escalate unresolved issues to appropriate technical teams.


• Support user account management and access requests.


• Assist with workstation deployments ...