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Help Desk Technician

Company

Joni and Friends

Location

Agoura Hills, United States

Type

Full-time

We are only considering local candidates who can accommodate our hybrid schedule in the Agoura Hills office. Our hybrid schedule is as follows: Monday, Tuesday, and Thursday in the Agoura Hills office, Wednesday and Friday are remote workdays. 

Duties:

Perform duties and responsibilities including, but not limited to:

+ Help Desk Responsibilities

+ Provide direct support for onsite and remote employees across multiple platforms and devices

+ Install, configure, maintain, and troubleshoot computer systems, peripherals, and mobile devices

+ Manage user accounts, email services, and identity access, including MFA troubleshooting and password resets

+ Configure and support cloud services and SaaS applications such as Microsoft 365, Teams, Zoom, and other collaboration tools

+ Assist with web-related tasks

+ Track and monitor software usage, licensing, and compliance with organizational policie...

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