Salary Range $23.50 Hourly
Position Type Full Time
Job Shift Day
Education Level 4 Year Degree
Travel Percentage Negligible
Category Information Technology

Description

POSITION SUMMARY:

The Help Desk Technician provides Tier 1 level support and assists with Tier 2 support as designated by the Executive Director of IT. This position is primarily responsible for desktop and laptop support for internal staff and is expected to provide exceptional customer service.

This position serves as the primary point of contact for after-hours support on staff computers and end-user systems.

Professional Expectations:


+ Reliable, responsible, and professional demeanor

+ Strong customer service, problem-solving and analytical skills

+ Familiarity with AI tools/systems

+ Excellent verbal and written communications skills to communicate technical guidance and instruction to users on th...