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**Job Title**:Help Desk Support Technician
**Location**: Remote
**Time Zone**: 8:00 AM - 5:00 PM PST
**- Role Overview**
We are looking for an enthusiastic and eager-to-learn Entry-Level Help Desk Technician to join our fast-paced Managed Services Provider (MSP) environment. In this role you will serve as the first point of contact for inbound technical support requests, working alongside experienced engineers to deliver timely, accurate resolutions. If you are passionate about technology, eager to build your IT career, and ready to learn in a ticket-driven, SLA-focused setting, we want to hear from you.
**- What You'll Do**- Assist in diagnosing and troubleshooting basic hardware, software, networking, and connectivity issues for end users.
- Support remote desktop sessions, basic account management tasks (Active Directory / Azure AD), and simple network trouble...