**MANTECH** seeks a motivated, career and customer-oriented **Help Desk Support Services Specialist** professional to join our team.

The Help Desk Support Services professional will leverage their strong technical background and knowledge to provide support to end-users for PC, server, mainframe applications, and hardware. This role focuses on resolving complex technical issues and collaborating across teams to restore services and identify core problems to ensure mission success.

**Responsibilities include but are not limited to:**

+ Handling problems that the first-tier of help desk support is unable to resolve.
+ Interacting with network services, software systems engineering, and/or applications development to restore service and correct core problems.
+ Simulating or recreating user problems to resolve operating difficulties and ensure system stability.
+ Recommending systems modifications to reduce user problems and improve overall system pe...