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Help Desk Supervisor

Company

NCR Corporation

Location

Buenos Aires, Argentina

Type

Full-time

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

Title: SAS – Supervisor

Grade: 10

Location: Buenos Aires, Argentina


Position Summary & Key Areas of Responsibility:

  • Leads support team leaders and ensures teams meets SLA standards.
  • Coaches team to meet service level agreement objectives.
  • Supports Manager providing key metrics, imputs, SLA results and action plans.
  • Position is to guarantee the Call/Incident Management operations and/or request for escalation.
  • Research and analyze operational effectiveness of assigned team(s) through interviews and metr...

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