The Help Desk Specialist is responsible for providing effective and timely first-level support to corporate office and retail network users, ensuring the resolution of technical issues and business continuity.

The candidate will act as the primary point of contact for internal clients, managing requests via phone or email and guiding users through problem resolution using an analytical and proactive approach.

• First-Line Support: Acts as the primary interface for first-level technical assistance, analyzing requests and initiating remote diagnostic procedures.
  
   

• Incident Management: Identifies the most effective solutions to ensure operational continuity, guiding users through resolution or escalating unresolved issues to the appropriate IT functions.
  
   

• Monitoring & Communication: Monitors...