Description

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We are Vigilant Defenders. Our foundation is built upon patriotism, protecting what matters most. We honor each other, our community, our country, and our customers through exceptional services as their front-line defenders.

Position Description

Help Desk Representative – Contingent Pipeline Opportunity – We’re building a talent pipeline for upcoming U.S. Government defense IT and analytics support roles. Opportunities are contingent upon task order awards and funding under existing contracts.

Location

Remote

Responsibilities

• Provide Tier 1 and Tier 2 technical support for cloud-based and on-premises systems
• Troubleshoot hardware, software, and access issues for end users
• Respond to and resolve tickets using systems such as Jira or ServiceNow
• Support remote desktop troubleshooting and user assistance
• Assist with device provisioning...