Enhance your career as a Healthcare IT Consultant with a focus on tier 2 support and client interaction. This onsite role requires expertise in managing HRIS applications and delivering top-notch support for 31,000 healthcare workers.
The ideal candidate will have over 2 years of relevant healthcare experience and a solid grasp of personal health information protection regulations. You will be responsible for troubleshooting, prioritizing service requests, and liaising with technical specialists. Strong customer service skills and analytical thinking are key components of this position.
Key Responsibilities:
• Deliver tier 2 support via the Footprint ticketing system
• Prioritize urgent client requests effectively
• Work collaboratively with Database and System Administrators
• Identify and assist in troubleshooting application issues
• Improve Service Management processes regularly
Requirements:
• 2+ years in healthcare IT support
• Proficient in Microsof...