Responsibilities

• Answer inbound calls and respond to emails, chats, or other forms of communication regarding healthcare services, insurance, and billing inquiries.


• Provide accurate information about healthcare plans, benefits, eligibility, claims status, and authorizations.


• Assist patients in scheduling appointments, verifying insurance coverage, and explaining medical bills.


• Document customer interactions in the system accurately and thoroughly.


• Handle and resolve complaints with empathy and professionalism.

Qualifications

• At least 6 months BPO experience


• Highschool grad | College Undergraduate | College