Customer Support Associate – Alphaland (Onsite)

Location: Alphaland

Schedule: Shifting Schedule

Work Setup: Onsite



What Success Looks Like in This Role

In your first 30–60 days, you will:



Confidently handle customer interactions related to healthcare accounts and inquiries with accuracy and professionalism

Navigate systems efficiently while maintaining high attention to detail

Demonstrate strong listening and communication skills to assist customers effectively

Consistently meet quality and productivity benchmarks set by the team

By 90 days, you will:



Independently manage customer concerns with minimal supervision

Maintain strong performance metrics (CSAT, AHT, QA scores)

Contribute to a positive and collaborative team environment

Key Responsibilities

Provide timely and accurate support to customers regarding healthcare-related concerns

Assist customer...