SCOPE OF JOB

To welcome guests and answer all enquiries with patience whilst observing set standards. Must have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time. To also ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Spa Manager are implemented and adhered to by all reception staff.

To ensure bookings are made to maximize the business and aim to give all clientele the best possible service.

KEY AREAS OF RESPONSIBILITY

FINANCIAL/ COMMERCIAL

• To organize scheduling to maximize use of time and ensure maximum profitability whilst ensuring that the clients needs are of first importance.
• To issue recommendations regarding operating budget, planning and evaluations of financial performance, including reports on sales and operations with supporting statistical data in relation to reception.

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