JOB SUMMARY

The Payments Head provides strategic leadership and oversight for MPOWER's end-to-end collection and payment ecosystem. Working closely with the Billing, and Retail Sales teams, this role is responsible for driving financial liquidity through the design and execution of robust collection strategies, while simultaneously enhancing customer experience by implementing innovative, secure, and multi-channel payment platforms with the Finance team.

Acting as a key subject matter expert, the Payments Head manages critical banking partnerships and monitors Service Level Agreements (SLAs) to ensure operational efficiency. The role leads a specialized team, providing high-level technical guidance on functional philosophies, risk management, and process optimization to ensure full alignment with corporate financial goals and regulatory compliance.

General Responsibilities