Wayfair is rapidly expanding its fleet of stores, and we need a strategic leader to ensure our store teams don't just operate, but thrive. As the Associate Director of Store Experience , you are the bridge between corporate vision and storefront reality.

You will lead the strategy, design, and execution of all in-store experience elements for both customers and employees of our stores. From a customer experience standpoint, this means owning the full in-store experience - working with customer feedback and insights to design the in-store elements to ensure customers have an effortless and memorable experience every time they visit. From an employee perspective, this means ensuring that employees and managers have the tools, knowledge, and coaching necessary to deliver a world-class customer experience.

Key Responsibilities
+ Retail Experience Strategy: Define and execute a multi-year roadmap that aligns with retail growth goals , acting as the primary bridge b...