Join Soho House as the Head of Spa Operations and transform member experiences with your exceptional leadership. Oversee a talented team while driving business growth and operational excellence.
In this senior role, you will supervise all aspects of spa operations, focusing on team leadership and member satisfaction. Ideal candidates will have experience in luxury hospitality or wellness industries, with a strong background in commercial operations. Your focus on performance and coaching will elevate the service standards.
Key Responsibilities:
• Ensure exceptional service and operational excellence
• Drive commercial performance and revenue growth
• Maximise member engagement and treatment room usage
• Oversee daily spa operations seamlessly
• Coach team members through performance development
Requirements:
• Experience leading luxury or wellness operations
• Proven leadership skills with large teams
• Financial acumen in budgeting and KPI management