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About the role:

The Residential Lettings department is responsible for providing an excellent service to customers from the point of enquiry to move in. The department prepares units for marketing, responds to enquiries, generates viewings, and negotiates offers (internally and with our agents). The department aims to minimise voids periods between tenancies and once an offer is agreed we aim to deliver a seamless tenancy progression process.

The department is also responsible for managing and processing anniversary rent reviews, under the legal framework of the Renters Rights Act and implementing annual rent reviews and increases for contractual tenancy agreements. Building and maintaining strong working relationships with tenants is key.

Managing a team of four, the Head of Residential Lettings is responsible for the running of the department in re...