Futures recruitment are looking to appoint a Head of Quality to lead and develop all quality assurance and aftersales functions for a well known manufacturing business. This role is critical in ensuring that products and services consistently meet the highest quality standards while delivering an exceptional customer experience throughout the post-sale journey.

The successful candidate will oversee quality control processes, customer support operations, warranty management, and continuous improvement initiatives. Working cross-functionally with operational, technical, and customer-facing teams, the Head of Quality will drive a culture of quality excellence, operational efficiency, and customer satisfaction.

Key Responsibilities

Lead and manage all quality assurance and aftersales activities across the business.
Develop, implement, and maintain quality standards, procedures, and compliance frameworks.
Oversee quality control processes to ensure products and se...