About the company

Founded in New Zealand, Karen Walker is celebrated for its distinctive, design-led aesthetic and beautifully crafted pieces made to be worn and loved for years to come. With a strong global presence and a reputation for creativity, individuality, and quality, the brand continues to build a loyal international following.

The role

We’re looking for an experienced Head of Operations to take ownership of warehousing, customer service, and logistics at Karen Walker, leading a high-performing team with three direct reports in a fast-paced environment.

This is a hands-on leadership role where you’ll oversee end-to-end operations – from inbound/outbound logistics, warehousing and inventory management through to customer experience and global exports. You’ll play a critical role in supporting the continued success of Karen Walker, driving service excellence, operational efficiency, and continuous improvement across the business.