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Head of Merchant Operations at Cellulant Corporation

Company

Confidential

Location

Kenya, Kenya

Type

Full-Time

Job Description

Cellulant is a digital payments business. We run an ecosystem of consumers, merchants and banks in which we facilitate payments and build value through the value-added services we layer on top. In building this ecosystem we serve different types of customers with different products, in a range that includes mobile banking products, mobile credit products, US…


Head of Merchant Operations

Role Overview

  • As Head of Merchant Operations, you will lead a core function responsible for the end-to-end operational experience of Cellulant’s merchant customers — from onboarding and activation to daily transaction processing, payouts, and reconciliation.

  • You will oversee a team that ensures operational excellence in how merchants are brought onto the platform and how they are supported throughout their lifecycle. This role sits at the intersection of operations, product, compliance, and customer success...

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