The Head of Marketplace Experience is a critical leadership role dedicated to optimizing the end-to-end experience for vendors, customers, and riders, with accountability for key service and customer experience metrics and budget. This individual will lead a team of marketplace experience managers and will implement initiatives, leveraging cross-functional collaboration, to reduce friction and enhance overall support experience. The Head of Marketplace Experience will play a key role in shaping operational strategies and customer-centric improvements that align with Pandora’s business goals.

Main responsibilities

• Own marketplace experience performance and strategy: Lead marketplace performance across customer, vendor, and rider journeys. Monitor key business metrics, identify opportunities and risks, and drive initiatives that improve marketplace health and support business obje...