Job Description

The Head of IT Operations is responsible for the effective delivery, stability, and continuous improvement of IT operational services across the organisation. This includes end‑to‑end ownership of application support, IT service management, the IT Helpdesk, and the Tech Zone user support function.

Responsibilities

• Own and manage day‑to‑day IT operations, ensuring stable and efficient delivery of IT services.
• Define, implement, and continuously improve IT service management processes, including incident, problem, change, and request management.
• Ensure service performance is measured, reported, and improved in line with agreed service levels and business expectations.
• Act as the senior escalation point for major incidents and service disruptions.
• Lead the application support function, ensuring effective support and maintenance of business‑critical applications.
• Ensure appropriate sup...