About the Team:

The Head of HR Shared Services leads Wayfair’s Employee Resource Center (ERC). The team is central to our Talent team’s transformation from a decentralized model to a tiered service delivery model. This evolution aims to deliver significant improvements in service quality, customer satisfaction, compliance, and efficiency across Wayfair. The ERC focuses on streamlining processes, enhancing service quality through centralization and automation, managing an offshore program, and leveraging technology like GenAI to drive excellent operations and employee experience.


About the Role:

This is a critical global role based in Boston, responsible for leading the ERC team and driving the ongoing transformation of Wayfair's HR service delivery. You will oversee a global team and be responsible for setting the strategic direction, managing operations, and ensuring the successful implementation of key initiatives like knowledge management and the ...