Head of Global Consumer Experience & Insights

We are seeking a visionary leader to define and elevate how consumers experience the Charles & Keith brand globally. This executive role sits at the intersection of CRM, consumer insights, brand experience, and omnichannel engagement, leading the development of a consumer‑centric ecosystem that drives engagement, loyalty, and long‑term value worldwide.

Key Responsibilities

• Omnichannel Consumer Experience Strategy
  • Architect and execute the overarching consumer experience strategy to ensure a seamless, rewarding, and premium brand experience from digital platforms to physical environments worldwide.
  • Ensure Global Consistency: Maintain unwavering brand consistency across all consumer‑facing channels, regardless of market or medium.
  • Drive Continuous Improvement: Proactively identify opportunities to enhance the global consumer journey, driving deeper engagement, higher convers...