Position summary

Leads the delivery of customer change initiatives across PRA, translating CoE strategy, insight and priorities into executed change and measurable outcomes.

The role is accountable for end-to-end delivery of customer initiatives, supporting local markets in ensuring changes are implemented effectively across markets, embedded into operations, and deliver tangible improvements in customer outcomes, performance and efficiency.

Operates as the primary delivery lead within the Customer Centre of Excellence, working closely with Operations, Technology, Analytics and Compliance to ensure change is prioritised, delivered and realised consistently.

Main Duties and Responsibilities:

• Lead delivery of customer change initiatives aligned to CoE priorities and market needs
• Own and manage a prioritised customer change roadmap, aligned to CoE strategy
• Be accountable for deliv...