About this role
As our Head of Customer Service Belgium/Luxembourg, you’re accountable for delivering perfect service to customers and partners in Belgium/Luxembourg. To make this happen, you connect to other departments in Brussels and other parts of the world, including our Central CS team, paving the way for your team to collaborate effectively and continuously improve the service standard.

You are part of the European Customer Service team by reporting directly to the Director of CS Europe, as well as being part of the Belgium Leadership team with a strong connection to the Country Director of BeLux. 

Your team consists of around 50 colleagues, based in Brussels and remotely. You’re responsible for working with Operational Managers and Team Leads for the various areas in Customer Service, such as Front Office, Data Entry, and KYC. As a skilled manager, you lead by example and empower your team members to develop and grow by giving clear ...