The opportunity

As Head of Customer Outcomes, you will lead and shape our customer outcomes agenda, ensuring we consistently meet FCA Consumer Duty requirements while delivering positive experiences across every stage of the customer journey. You will provide strategic oversight, governance and constructive challenge across product proposition, distribution, servicing and customer communications. Through the use of MI and insight, you will identify emerging risks and opportunities, drive continuous improvement, and ensure we can clearly evidence strong, fair customer outcomes. This is a hybrid role, based 3 days a week from the Swindon office.

THE BENEFITS:

Salary - £75,000 to £95,000

Car allowance: £5,486

Bonus scheme - on target bonus - 17.5%

Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%

Critical illness cover

Income protection 

Death in servi...