**Overview**

Microsoft has one of the deepest customer bases in technology — organizations of every size, in every industry, doing remarkable things on Azure, Copilot and AI, Security, Microsoft 365, and Dynamics 365. **The Head of Customer Marketing & Advocacy** will build and lead a world-class customer marketing and advocacy practice that brings those customer stories to the center of Microsoft’s brand and commercial marketing.

This is a builder’s role focused on a systematic, always-on advocacy program that turns customer success into a strategic asset You will define the operating model, elevate the quality and reach of our customer storytelling, and partner across marketing, sales, and customer success to make customer voice a defining part of how the market experiences Microsoft.

We are looking for a leader who is as process-driven as they are creative, — someone who can stand up a rigorous, repeatable sourcing-and-activation engine and, in the same ...