Our client requires the services of a talented and experienced Head: Critical Services to focus on developing, implementing, and reviewing the Critical Services strategy in order to ensure that the approved strategic objectives are achieved for the company within the stipulated timeframes. The successful incumbent will direct and influence complex stakeholder engagements at senior management level.

This role includes providing operational capacity to manage the companys success rate and exceed the required customer service delivery standards of the company.

Responsibilities

• Responsible for the creation of a strategy to guide the Critical Services department as determined by the companys objectives.
• Responsible for the communication and implementation of a business plan that will enable the achievement of the departmental strategy for Critical Services.
• Ensure alignment of the strategic goals for the Critical Services department with c...