What you can expect

As Head of
Commercial Process Excellence, you are responsible for the end-to-end
orchestration of system-supported commercial processes across Sales and
Customer Service. You define clear standards, governance, and KPI frameworks,
ensuring consistent and scalable execution across all units. The objective is
to create an integrated process landscape that is tightly aligned with the
commercial tech stack and measurably contributes to efficiency, growth, and
customer experience.