About the Role

We are seeking an experienced Head of Collections to lead and strengthen the organization's premium recovery and credit management functions. This role will be responsible for driving the overall collections strategy, improving recovery performance, and ensuring compliance with industry regulations while maintaining positive relationships with policyholders.

The ideal candidate is a strategic and results-driven leader with strong experience in the insurance industry, capable of leading teams, optimizing processes, and leveraging analytics and technology to improve collections performance.

Key Responsibilities

Strategic Leadership

• Develop and implement the company's collections strategy to improve recovery rates and reduce delinquency.
• Lead, mentor, and manage the collections team to deliver strong operational and financial results.
• Establish KPIs, reporting frameworks, and performance tar...