Role purpose

The Head of Business Enablement is accountable for driving effective, governed, and value‑led adoption of Generative AI (Gen-AI – Co-pilot, Claude) across the organisation. The role provides overall leadership for a business-facing enablement capability, ensuring that demand is addressed at the appropriate level through hands‑on enablement and tactical solutioning, or escalated to core platform and engineering teams where strategic delivery is required.

Role summary

• The Head of Business Enablement leads a managed, business-facing Gen-AI enablement capability. The role embeds enablement resources alongside business users to drive practical adoption, rapid tactical solutions, and structured escalation of complex needs.
• This is an outcomes‑driven leadership role, responsible for service performance, stakeholder alignment, and measurable value realisation over the lifecycle of the engagement.

Responsibilities <...