Job Summary

We are seeking an experienced and visionary Head of Client Engagement, Rewards & Loyalty Journeys for Wealth & Retail Banking. The role is responsible for leading the design and delivery of a holistic client engagement agenda and uplifting experiences across digital assets (Mobile & Web).

The role will be accountable not only for driving the loyalty and reward journeys, but also for expanding engagement across the entire client lifecycle. As this offshore leadership role, the position carries accountability for all resources in that location (beyond the immediate team), with a clear mandate to address and uplift employee engagement scores. The successful candidate will combine strategic vision, digital product leadership, and client‑centric thinking to create experiences that increase adoption, retention, and long‑term client value. The role will require in‑depth understanding of client behaviours, designing initiatives to enhance engagement and delive...