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Guest Services Officer

Company

grand mercure roxy hotel

Location

singapore, Singapore

Type

Full-time

Duties and Responsibilities . Attend to all guests' check-in by confirming reservations, assigning room, issuing and activating room key. . Attend to guests' check-outs including resolving any late and disputed charges. . Process all payment types such as room charges, cash, checks, debit, or credit. . Assist guests with directions and information regarding property and local areas of interest. . Coordinate with Housekeeping to track readiness of rooms for check-in. . Attend to all guests' requests and queries promptly, politely and efficiently. . Ensure a high level of customer service is consistently maintained to ensure guests' satisfaction.
Requirements . Previous Front Office experience in a similar environment will be an advantage . Working knowledge of Opera is preferred . Team player but also able to work independently . Customer oriented with a pleasant disposition . Able to multi task and thrive in a fast paced environment . Able to work on rotating shifts, weekends and pu...

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