Responsibilities

• Warmly greet and welcome guests ensuring a smooth and efficient check-in process
• Provide friendly and professional assistance with guest inquiries requests and concerns
• Manage room assignments guest accounts and billing processes with accuracy and attention to detail
• Coordinate with other departments to fulfill guest needs and resolve any issues promptly
• Handle reservation modifications cancellations and special requests efficiently
• Maintain up-to-date knowledge of hotel amenities services and local attractions to provide informed recommendations to guests
• Process payments and handle cash transactions accurately
• Ensure the front desk area is organized clean and presentable at all times
• Assist with concierge services including arranging transportation and making reservations
• Support team members during peak hours and handle multiple tasks simultaneously
...