Guest Services Manager

Company

Holiday Inn Stoke on Trent

Location

Newcastle-under-Lyme, United Kingdom

Type

Full Time

  The role  
 Our  Guest Service Managers  are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive Holiday Inn Stoke on Trent M6, Jct 15, ST5 4DL.
  Guest Service Managers duties include 
 orchestrating the  seamless operation  of our guest services 
 collaborating with various departments to  elevate our service levels  
 constantly  innovating to exceed  guest expectations 
 handling guest requests with precision and promptness 
 proactively seeking new ways to  enhance the guest journey  
  setting the standard for service excellence 
 you will gain a 360 knowledge across all operational areas of the hotel operations 
 Beyond that, you'll inspire and empower our  Guest Service team  to represent our company values...
        

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Guest Services Manager

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