Owner/Guest Communication and Satisfaction Serve as the primary contact for owners and guests, ensuring clear communication and swift issue resolution. Collaborate cross-functionally with operations teams such as housekeeping and maintenance to address issues quickly. Lead and manage the Reservations team, ensuring high levels of service for both owners and guests. Address and resolve owner/guest concerns or requests promptly and effectively. Provide training and leadership to enhance the team’s skills and customer service capabilities.
Reservations Maintain a knowledge of all current and future available properties. Responsible for the success of reservation team and ensuring guest satisfaction. Complete all processes for entering reservations, adjusting reservations, or canceling reservations. Review guest contracts to update reservations and process payments. Explain contract and comp...
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