Guest Services Executive (Executive Lounge)

Company

PULLMAN

Location

Singapore, Singapore

Type

full-time

            Job Description

Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge.
Assist guests with check-in and check-out, and other cashiering duties.
Register guests and assigns rooms according to their reservation confirmation.
Prepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests.
Prepare VIP list and send email out to all operations department daily.
To recommend tourist attractions and places to visit
Maintain the privacy of all guests by ensuring their details are kept strictly confidential
Understand all room types and work with Housekeeping to manage room status effectively
Adhere to proper credit matters and cash handling policies and procedures
Understand the usage of internal communication logs to communicate effectively with other colleagues
Handle guest feedback and attempt to perform first person recovery steps
        
        
    

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