Job Description:
The Guest Services Agent is expected to provide excellent customer service to all guest they encounter, whether behind the front desk or not. Excellent service requires offering Ultimate Service with a smile and promoting the brand standards we are known for – uncompromised service with a focus on guest satisfaction. This person is responsible for creating a positive guest experience throughout their stay, from check-in through check-out.
Job Requirements:
• Complete all brand required training
• Complete all required Safety & Health training
• Interact with both internal and external guests with a pleasant, professional, and approachable demeanor
• Check-in and check-out guests while contributing to overall positive experience upon arrival and departure
• Greet, register, and assign rooms to guests in a friendly and warm manner.
• Issue room key and escort instructions to Bell Person or directly to guest, as appropriate, wi...