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Guest Services Agent

Company

Hyatt Corporation

Location

London, United Kingdom

Type

Full-time

About Park Hyatt London River Thames

Park Hyatt London River Thames offers 203 luxurious rooms, including a presidential suite and two signature mega-suites, with stunning views of the River Thames and central London. Nestled in a convenient location in the heart of the city, the hotel features exquisite dining options across two restaurants and two bar outlets, state-of-the-art event spaces, and a serene spa and wellness floor. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer staying guests.

Duties and responsibilities related to the Guest Services Agent role

  • Answer incoming calls promptly and courteously.
  • Direct calls to the appropriate department or individual.
  • Manage switchboard console and other telecommunication devices effectively.
  • Keep accurate records of all calls, including details of the caller, recipi...
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