The Role

Guest Service (PABX) Operator responsible for handling all incoming and outgoing communications within the hotel, ensuring calls are answered promptly, courteously, and professionally. As one of the primary guest contact points, the operator plays a critical role in delivering Mandarin Oriental’s legendary service through clear, warm, and efficient communication.

Key Responsibilities

Call Handling & Communications

• Answer all incoming calls promptly using the Mandarin Oriental standard greeting
• Direct calls accurately to the appropriate department or individual
• Handle outgoing calls, guest requests, and internal communications efficiently
• Ensure minimal hold time and maintain high standards of telephone etiquette

Guest Service & Experience

• Provide a courteous, friendly, and professional tone at all times
• Handle guest inquiries, requests, and info...