Leadership

The Guest Service Manager focuses on eliminating “Anonymous” service through making connections with guests and exceeding their expectations. Knows and understands the product. Learns and becomes fluent in the F&B options offered at their venue. Goes above and beyond to consistently “WOW” guests through a culture of empowerment. Creates and helps execute sales building and marketing events to help drive sales. 

The Guest Service Manager is expected and required to work an average of 45-55 hours per week, including weekends and Holidays. 

Leadership responsibilities include:

 -Monitors and confirms all reservations and sets aggressive pars on the reservation system to ensure positive sales growth over last year. 

-Hosts regular in-store food meetings and seminars promoting ongoing training for team members.

-Maintaining a positive, “win- win” attitude.

-Always worki...