POSITION OBJECTIVE
Attend to guest needs, including but not limited to, guest registration, check-out and cashiering.
ESSENTIAL JOB FUNCTIONS
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Guest Loyalty Program and provide recognition and benefits to all present members. Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Answer phone in a timely manner. Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, movie & internet issues, and extension of stay. Keep activity log updated to allow for proper follow-up. Ensure guest satisfaction, utilizing the empowerment cert...