Guest Service Agent - Novotel Singapore Robertson Quay

Company

AccorCorpo

Location

Singapore, Singapore

Type

full-time

            Job Description

 
Assist guests with check-in and checkout, including cashiering duties and room key issuance
Review arrival lists and prepare guest information systems prior to arrival
Welcome guests and provide special recognition to repeat guests and VIPs
Liaise with relevant departments to ensure guest requests and needs are met
Handle guest complaints and comments tactfully and efficiently
Manage guest communications including mail, messages, and telephone inquiries
Maintain guest privacy and confidentiality at all times
Monitor in-house credit matters and report any discrepancies
Alert Security or Duty Manager of any suspicious activity or persons
 

Qualifications

 
Proven experience as a Guest Relations Officer
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a p...
        

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Guest Service Agent - Novotel Singapore Robertson Quay

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