We are seeking a friendly and customer-focused Female Guest Service Agent to join our team in Dubai United Arab Emirates. As a Guest Service Agent you will be the first point of contact for our guests ensuring their stay is comfortable and memorable from check-in to check-out.

Responsibilities

• Welcome and greet guests upon arrival providing a warm and professional first impression
• Process guest check-ins and check-outs efficiently ensuring all necessary paperwork is completed accurately
• Respond to guest inquiries and requests promptly and courteously either in person or over the phone
• Assist guests with room reservations upgrades and special arrangements
• Handle guest complaints and concerns with empathy and work towards satisfactory resolutions
• Coordinate with other departments to ensure guest needs are met in a timely manner
• Maintain up-to-date knowledge of hotel amenities services and local attr...