Guest Relations Officer – Sofitel Dubai

Location: Dubai, United Arab Emirates

Industry: Hospitality | Function: Guest Services | Salary: monthly (Market estimated)

Job Overview

The Guest Relations Officer serves as a Sofitel Ambassador, representing the brand's values and ensuring each guest receives exceptional service from arrival to departure. The role involves handling guest requests, coordinating with departments, managing guest communications, and maintaining the highest levels of professionalism and discretion.

Key Responsibilities

• Greet guests warmly and ensure all arrivals and departures are handled efficiently.
• Maintain full knowledge of hotel operations, including layout, services, and daily activities.
• Handle guest requests promptly and ensure coordination with relevant departments.
• Answer and manage internal and external calls using proper telephone etiquette.
• Monitor guest fee...