Guest Relations Officer (Part-timer) (Gilmore, Rempapa)

Company

OUE Restaurants

Location

singapore, Singapore

Type

Full-time

            Responsibilities  Assist as the first point of contact for guests through phone, email, or online bookings 
Attend to inquiries and direct them to the relevant department when needed 
Answer calls, record reservations, and update booking details 
Assist with POS transactions, ensuring bills are accurate before presenting to guests 
Assist in set up of tables and service areas according to SOP 
Attend to guest feedback politely and elevate to supervisors when necessary 
Carry out other duties as assigned by Management 
 Requirements  Previous experience in customer service, call centre, or restaurant settings is preferred 
Excellent communication skills, both verbal and written 
Basic knowledge of commonly used reservation systems 
Flexibility and commitment to work shift hours, weekends, and public holidays 
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Guest Relations Officer (Part-timer) (Gilmore, Rempapa)

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