VIP Services: Manage VIP arrivals departures and special requests.

Guest Interaction: Address guest concerns and resolve issues promptly.

Team Leadership: Supervise and train guest relations team members.

Reporting: Monitor guest satisfaction scores and feedback trends.

Brand Standards: Ensure service delivery aligns with brand expectations.

Qualifications

• Degree in Hospitality Management or related field.
• Minimum 3 years in guest relations or front office management.
• Excellent interpersonal and communication skills.
• Proficiency in hospitality software systems.

What awaits you...

• The opportunity to join an international and innovative and fast-growing group committed not only to building new hotels but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team ...