Provide friendly smooth and courteous service to guests and respond promptly to all requests and inquiries at all times.
Take initiative to add a personalised experience for each guest ensuring their stay is memorable and exceeds expectations.
Resolve guests complaints and requests efficiently liaising with the departments concerned to ensure immediate follow-up and report it promptly to supervisors.
Check and convey messages to guests in a timely and accurate manner ensuring all communication is clear and professional.
Review arrival lists daily to welcome guests prepare for VIPs and anticipate special requirements or preferences.
Help prepare welcome folders with collateral (e.g. room service menus local area information and hotel facilities guide).
Provide comprehensive information about hotel amenities local attractions and promote services to enhance guest experience and increase r...
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