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Guest Liason (Permanent) Cape Winelands

Company

MyCareerCraft

Location

Paarl, South Africa

Type

full time

Responsibilities:

  • Ensure all incoming emails, reservations messages are dealt with promptly and accurately
  • Assist lodge guests with reserving restaurants, tours, transfers
  • To be fully conversant with all hotel rates, including rack, special offers and contracted.
  • Ensure that bookings for each day are checked prior to arrival for accuracy and confirmations.
  • Ensure guest history files are used and utilized correctly.
  • Ensure all Special Attention Guests requests are dealt with accurately, and that every effort is taken to ensure they receive the appropriate service.
  • Prepare and manage the arrival responsibility. Send out communication to all departments each morning
  • Prepare booking notes in a two-week cycle, ensure all memo notes are up to date with relevant information.

Requirements:

  • Qualification in Hospitality, Travel, Tourism will be prefer...

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